Shipping was fast, the chair came well packed and looked brand new. I found Crandall after some web searching and I couldn’t be happier. Overall great first impression, and would purchase from again. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). The ordering process was really pleasant and it took 1 week to receive my chair. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. Hi - I'm not the type to leave reviews (I've probably left a handful on amazon despite 100's of purchases) but I simply must support the business of Crandall Office Furniture.The chair (leap v2 remanufactured) arrived as advertised and was in like-new condition. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. Let us help you move towards a more environmentally responsible workplace. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. Delivery time also outstanding. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. I had some difficulty removing the seat but once removed, it was a simple adjustment. Much quieter on a hard surface. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. **Local Delivery Only, we do not ship out of state** (item #39965) Category: Used Chairs Quantity: 13 (Min. The reupholstering makes the chair look brand new. Word to the wise: Before you put your seat on, raise the chair up with the lever and then GENTLY sit down on the chair. It arrived a few days earlier than estimated. The twelve-year warranty is great, too. However I was not willing to spend $1100 at this time. Thanks for a great experience. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. event : evt, Buying used Herman Miller chairs is a safe bet, thanks to the company’s dedication … I am so happy with Crandall! All components packaged well and appear to be new or good as new. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. Very responsive and polite. Thank you! After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. The one negative I have is that the metal base of the seat was extremely dusty. I had an awesome experience ordering a Steelcase Criterion chair from this company. The red color on it looks great! Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. Minor issue with arm rest pads, but Mike is taking care of that as well. Was a joy doing business with this company. Thank you! I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Weird as it is to love your furniture, I LOVE this chair. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) They've been super easy to deal with as well! I have an identical chair at my work. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. 99. Overall a great experience. The chair arrived and it looks like new! I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. When designing Herman Miller’s Embody chair, for example, Weber and the Herman Miller team spent nearly two years talking with experts in various fields of medicine, from specialists in upper-extremity … Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. You could never tell that this was a used chair. I did a lot of researching prior to purchasing from Crandall. I arrived in great shape and was easy to assembly. 10/10 would buy again, but I won't have to, for maybe 12? It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. I found several vendors and went with a different company. P.S. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. It's clear they craft well and stand behind their products and workmanship,**. Thank you for being great! Remanufactured and refurbished office furniture offers the same ergonomic features, dependable build quality, and beautiful design at significantly discounted prices compared to new tier 1 grade furniture. The chair came in excellent renewed condition as promised.Would recommend, would buy again. Great experience. Shipping was prompt, the chair was packed well, and I loved that almost no plastic was used to pack it. A restocking fee it from order to door website she will probably be the one chatting you on. 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